Truck Order Not Used

October 5, 2021

TONU, or Truck Order Not Used is a charge for the last-minute cancellation of an ordered load. Oftentimes, this means an owner-operator is prepared to pick up a load, or even shows up to do so and the customer cancels the arrangement. This can leave drivers frustrated as a profitable day can go to waste. 


That is why there is a TONU charge. This ensures that even if the driver does not pick up a load, he or she does not go home empty handed. However, oftentimes, a TONU charge can be difficult to receive or take time for the customer to pay it. 


This is where SmartHop is stepping in with our Stress-Free Guarantee. If you encounter a cancelation, we will immediately find a load for you to book instead. If we are unable to connect you with a load that day in place of the cancelled one, we will then compensate you for your time with a TONU payout.


To learn more contact cs@smarthop.co and see how we can help take the stress out of running your trucking business. 

Want to learn the specifics of our TONU guarantee? Check out our FAQ page.

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