FAQs

Our Smart TMS, Your system of record

What is SmartHop?

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SmartHop’s smart TMS is a revolutionary business management platform that helps fleets build healthier businesses. Personalized spot market strategies increase profitability, while driver and dispatcher tools make daily tasks simpler. And, performance management and goal-setting capabilities empower you to exceed your goals.

How is SmartHop different from the other guys?

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Unlike other TMS and load boards available that look backward at performance, SmartHop looks ahead at trends and provides guidance and recommendations that lead to good booking decisions and overall increased profitability.

Are you a dispatching service?

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No, SmartHop is not a dispatching service. We provide the tools your dispatchers need to make technology-backed decisions so you can earn more on each trip. We do not automate or schedule routes for your fleet.

Do I have to use every feature?

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Businesses too often silo their information which makes it harder to see the reasons behind your profits and loss. To get the best SmartHop experience, we recommend taking advantage of all of our platform’s capabilities. Everything is connected which allows us to provide a comprehensive experience, personalized guidance, and accurate performance metrics to help your business thrive.

Can I use SmartHop to manage loads booked outside of the platform?

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Yes! In fact, we can analyze your fleet’s performance more accurately when you manage all of your loads through SmartHop. This also allows you to track your deliveries, plan reloads in advance, and ensure that drivers and dispatchers are operating as efficiently as possible.

Is SmartHop a load board?

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SmartHop partners with load boards and brokers to provide customers with hundreds of thousands of loads updated in real time. On top of their loads, we provide market intelligence, personalized freight recommendations, and sophisticated load-matching so you can quickly and confidently cover your trucks.

SmartFuel

Where can I use my SmartFuel card?

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Pre-negotiated discounts are available at all locations for the following fuel partners: TA/Petro, PFJ, Love’s, Sapp Bros, Road Ranger, Speedway, Kwik Trip/Kwik Star, Casey’s, Roady’s, AMBEST. We expect the average user to save over 50 cents per gallon off of retail prices!

How does SmartFuel compare to other fuel discount programs?

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Older gas card networks claim to offer larger discounts, but our customers actually save more with our cards. Other discount programs add an artificial premium to the price per gallon, preventing cardholders from receiving the full discount advertised. We are different because we show customers where to find the best net savings.

I manage a fleet with multiple drivers. Can I set limits on their spending?

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Yes, you have full control over the spending limits on each fleet fuel card. For each card, you can set a specific spending limit per-week, per-day, and per-transaction.

Does SmartFuel report to credit bureaus?

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Not yet, but we do have plans to introduce credit bureau reporting with Experian. Stay tuned.

Our Smart TMS, Your system of record

SmartFuel

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