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FAQS

Have questions about SmartHop? Explore some of our frequently asked questions below to learn more about our trucking solutions.

General

What is SmartHop?

SmartHop is on a mission to help independent truck drivers and carriers get more while stressing less. Our smart trucking solutions empower our customers to maximize their profits while minimizing downtime and cutting overhead costs. With SmartHop, it has never been easier and more profitable to run a trucking business. And, brokers love us too, because our carrier network makes it easy and efficient to move freight.

Why was SmartHop created?

After building a trucking company in Venezuela with over 400 employees, Guillermo Garcia arrived as an immigrant to the US to start a local LTL trucking company in Miami, FL. That company grew steadily into an FTL over-the-road operation with more than 40 trucks. As a small carrier, Guillermo noticed the challenges that independent truckers and carriers face. So he teamed up with Miguel Sucre, a Computer Scientist who had developed part of the systems Guillermo’s company used. Together, they set out to reimagine the trucking industry and empower independent trucking companies to thrive. You can read more about our story here.

Do you work with new authorities?

Absolutely. We have a number of freight partners that can support us in working with new MCs.

Who handles my billing?

It depends. If you already have a factoring company you work with, we handle all your back office needs except for billing, giving you the control to send your BOLs to your factoring company in order to get paid. If you don’t have a factoring company and want to use us, then we’ll handle billing for you. We have incredibly low rates!

How do I get paid?

If you’re utilizing a factoring service, you will still proceed through them and they will collect payment for you. If you do not, you will submit the appropriate paperwork to the freight provider and they will provide payment under their “standard terms of payment.”

How do I pay you?

We simply collect a credit card and charge you our 3% fee every Friday at 6 PM EST (only from the loads you have done with us). Before we deduct our payment, you will be given a report so you can ensure everything matches up with the loads you’ve moved with SmartHop.

Dispatch

Is SmartHop a load board?

SmartHop is not a load board. We provide a complete dispatching solution through our mobile app, with 24/7 customer support. We know just how valuable your time is, which is why we bring together loads from top industry brokers and load boards — all in one convenient place.

How does Smarthop’s freight dispatching platform work?

Our technology recommends the best loads for you, based on your costs, preferences, and current market conditions. From there, you can choose where to move your truck or work with your dedicated dispatcher to plan a monthly strategy that gets you the most money.

Do you force dispatch?

ABSOLUTELY NOT, you’re free to choose what loads SmartHop suggests to you. Our plan is for our technology to advise us on where we can potentially shift you to take advantage of the transportation market.

Where do the loads come from?

We partner with the best brokers and load boards to bring you exclusive and above-market loads. If you prefer your own broker connections or load sources, we can integrate those into our platform, too.

Do you do dedicated lanes?

Unfortunately, we do not. However, we provide consistent opportunities above the spot market when you use our services and we’ll keep you moving in the process.

Do you run local?

At the moment, we do not offer local loads.

Who does SmartHop’s freight dispatching platform support?

SmartHop currently supports Full Truck Load (FTL) drivers going over the road (OTR) with 53′ Dry Van or Reefer trucks.

How do you decide the best load for me?

A high rate-per-mile (RPM) is important, but we consider so much more when recommending a long-term load strategy. With SmartHop as your dispatcher, you can say goodbye to dead-hauling and unlock your full profit potential. You know what’s best for your business, so you’ll always have complete freedom to decide where you want to go.

How do I get load details?

We share load details with you through our app, phone, or text message. We can also send you details via email if you prefer.

How do I get updates for my loads?

We are directly connected with Project44 with the ability to connect to MacroPoint, FourKites, and Trucker Tools. In addition, our 24/7 support team is just a phone call or e-mail away to assist with updates, questions, or concerns.

What are your rates on average?

On average, we help our customers earn 8-12% above spot market rates.

What do I need to get started?

Getting started is easy! To begin, we’ll just need a copy of your Class A CDL.

How much does it cost?

Try it out 100% free! After your one-week free trial, we charge a small 3% fee for the loads you book with SmartHop. This includes freight dispatching services, load strategy, access to our app, and around-the-clock personalized support.

Will rate confirmations be under my name or SmartHop?

They will be under your name. We’re simply an extension of you and we handle the negotiations on your behalf.

Insurance

How much will my insurance cost?

Every rate is custom to you and dependent on factors like the amount of coverage you need and the type of business you are running. Driver information, such as years of driving experience and driving records, also influences your rate.

What is the difference between cargo insurance and commercial auto insurance?

Cargo insurance protects any damages to your freight while it is being transported, while commercial auto insurance protects your trucks and drivers in vehicle-related accidents and injuries.

How will I know what type of coverage I need?

We know that choosing the right insurance can be complicated, especially when regulations vary by state. That’s why we offer a 100% free consultation with a SmartHop agent! We can help you understand the amount of protection your business needs, as well as the options available to you, and provide free quotes on packages and pricing.

Brokers

Is SmartHop a dispatching company?

SmartHop is not a traditional dispatcher. Our advanced technology brings together premium loads from brokers like you. Then, freight carriers can easily book the loads they want through our app, with around-the-clock customer support to ensure frictionless delivery.

Does SmartHop have an MC?

No, SmartHop does not have an MC. We represent the carrier’s MC on their behalf.

What is SmartHop’s policy on double-brokering?

SmartHop has a strict policy against double-brokering. In the rare event that a freight carrier violates this policy, they are immediately terminated from SmartHop.

Does SmartHop offer multilingual support?

Yes! We work with freight carriers that speak a variety of different languages that we are able to dispatch on your loads. Our expert team offers multilingual support every step of the way.

How do I get updates for my loads?

We are directly connected with Project44 with the ability to connect to MacroPoint, FourKites, and Trucker Tools. In addition, our 24/7 support team is just a phone call or e-mail away to assist with updates, questions, or concerns.

How many freight carriers does SmartHop represent?

SmartHop currently represents hundreds of freight carriers and owner-operators — and we continue to grow. In 2021, we booked over 15,000 loads.

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Still have questions?

Our expert team is on standby to help you decide if SmartHop is the right solution for you and walk you through the process of getting started. Contact us today for more information.